Artificial intelligence has quietly become an increasingly common feature of customer communication. Across industries, companies are using AI-powered chatbots, virtual assistants, and automated customer journeys to support or replace traditional customer support. In some cases, AI is a first point of contact before more complex or sensitive matters are escalated
Continue Reading Who’s liable for AI hallucinations in customer service? Dr. Rick, Dr. Nick, and the chatbot that went too far
In October we wrote a piece discussing the difficulties in bringing a criminal case for submarine cable damage, looking at the Eagle S case in Finland. Our colleague Pia Bräysy from our Helsinki office has informed us of the following update:
On 27 August 2026, the Court of Appeal overturned
Continue Reading The Eagle S case – update
On 15 July 2026, Ofcom published a statement setting out its decision to introduce a new Condition C9 into the General Conditions of Entitlement which sets out how Ofcom will require mobile operators and business messaging aggregators to protect mobile users from scam mobile messages (“New General Condition“)
Continue Reading Ofcom announces new rules to combat mobile messaging scams
A piece of “family silver” often reveals its most important details on the underside. Tucked away on the back, there is often a row of small stamped symbols: a walking lion, a leopard’s head, or an anchor, a single letter in a particular typeface, and perhaps
Continue Reading What the EU’s new Code of Practice means for AI-generated content transparency
Artificial intelligence has quietly reshaped recruitment. From sourcing, screening to selection of candidates, AI tools promise speed and scale in an ever-globalised workforce landscape following the boom of remote work infrastructure. However, a recent intervention by a UK regulator has surfaced regulatory pressure on the vendors building these systems.
The
Continue Reading AI in recruitment: the ICO’s wake-up call for vendors
On 12 May, Ofcom launched a consultation on proposed updates to its General statement of policy under section 105Y of the Communications Act 2003 (the “Statement of Policy”) in respect of how it will assess compliance by public telecommunications operators with their security obligations under the UK telecommunications
Continue Reading UK telecommunications security regulation: Proposed updates to Ofcom incident reporting and enforcement approach and new Security Code of Practice
On 10 June 2026, the Italian Council of Ministers approved, at a preliminary stage, two draft legislative decrees on artificial intelligence.
The first draft concerns the powers of national authorities, supervision, sanctions, testing environments and training, and also contains provisions relating to employment.
The second draft regulates the use of
Continue Reading AI: Italian Government gives initial approval to national implementing decrees
Quantum computing is poised to profoundly reshape the cybersecurity landscape, with significant legal and regulatory implications. By introducing fundamentally different computational methods, enabling the simultaneous processing of multiple possibilities, quantum computing has the potential to undermine and ultimately render many traditional encryption techniques ineffective. The result is a significant systemic
Continue Reading Quantum Computing and the Future of Cyber Security
The KRITIS Umbrella Act (Dachgesetz zur Stärkung der physischen Resilienz kritischer Anlagen – KRITISDachG) has been in effect since March 17, 2026. For operators of critical infrastructure in Germany, this means: new obligations, tight deadlines, and hefty fines require swift action. For the first time, the law establishes
Continue Reading KRITIS Umbrella Act Now in Effect: What Critical Infrastructure Operators Need to Know and Do
Organisations increasingly use AI-enabled tools throughout the recruitment process. These tools screen CVs, score suitability, run online assessments, and analyse behaviour. They can speed up hiring and may help reduce the human bias found in traditional recruitment. However, their use often clashes with data protection rules that limit decisions based
Continue Reading UK: ICO Report on Automated Decision-Making in Recruitment
Providers of online coaching services take note: The German Federal Court of Justice (BGH) has recently provided clarity on which coaching offerings qualify as “distance learning” and thus, fall under the approval requirement of the German Distance Learning Act (FernUSG).
Anyone offering digital coaching models without the required official approval
Continue Reading Notable Decision for Digital Coaching Models
